How to Troubleshoot a Canon Bjc 85 Printer Problem

The Canon BJC-85 is a high-quality color ink-jet printer that can be connected to either a USB or parallel port. If problems occur with the printer, perform troubleshooting steps to identify the potential causes. In many cases, the issue can be resolved by completing the troubleshooting process.

Instructions

           

            1 Run a print-head cleaning sequence if printouts are faded. Press and hold the "Resume" button until you hear two beeps. Release the button. The print-head cleaning process commences.

            2 Run a print-head deep-cleaning if a print-head cleaning sequence does not clear up a faded printout problem. Press and hold the "Resume" button until you hear three beeps. Release the button. The deep-cleaning sequence will run.

            3 Replace ink cartridges if printouts are faded and deep cleaning did not resolve the issue. One or more of the cartridges may be either low or empty.

            4 Check the cable connections from the computer to the printer, if the printer is not responding to print commands. Make sure the cable is fully plugged in to both the printer and the computer port.

            5 Turn off print spooling if the computer displays a printer communication error message when printing. Click "Start." Click "Settings." Click "Printers." Right-click "Canon BJC-85," select "Properties." Click the "Details" tab. Click "Spool Settings." Click the button next to the "Print directly to the printer" option. This option turns off print spooling.

            6 Turn on auto sheet feeder if the printer is not automatically feeding paper while printing. Click "Start." Click "Settings." Select "Printers." Right-click "Canon BJC-85." Click "Properties." Click the "Main" tab. Select "Advanced." Click the "Quality" tab. Click the "Paper Feed" drop-down menu. Select "Auto Feeder." Click "OK."

            7 Make sure the ink cartridge is properly installed if vertical lines on printouts are jagged or broken. Make sure the triangular marks on the cartridge and the cartridge holder are aligned.

            8 Press the paper release button if a jammed paper will not come out of the printer. The paper release button is located to the right of the paper input tray.