Friday, 11 August 2017

How to Solve Error Code: 2,157,50 in Canon MX Series Printers

This is Canon Scanner Error

Issue was a scanning error called  Code:  2,157,50  The wireless printer was printing and faxing just fine.  Wouldn’t scan…or more frustratingly would only scan the first few documents then die and pop up that code.

The issue was LOW ROUTER SIGNAL. You can check it by going to your printer and doing the following:
Setup (left hand side of printer), arrow to Device Settings, Lan Settings, Confirm Lan Settings.  It will print out a report where it will list your signal strength. 19%.  Then stated they really don’t recommend a signal strength under 50%. 
Temporary solution:  Connecting a USB printer cable…NOT an ethernet cable.  You can not use an ethernet and the wireless at the same time for the printer (even if it’s through different computers).   Once you connect the cable, you must go in and TELL it to use the cable.  Sometimes when you connect the cable, you have to wait until your system automatically downloads the driver.  After 5 minutes due low signal strength.  Once it’s loaded properly, it will show up in your “Devices and Printers” as an MX series Printers (Copy 1).    Once it shows up, you now need to tell it to use the cable instead of the network for the scanning.  You do this by:  Opening MX Navigator Ex 4.1,  Go to Preferences (lower left of pop up), go to General tab, go to the box where it should say MX series Printers NETWORK.  Click the down arrow and select “MX 920 Series”.  Obviously you are choosing to go from using the Network to a direct access to the printer via the cable.
Long Term solution:  Move the router closer.  Or, if there are obstacles between the printer and router (electronics, walls, doors, etc), then remove them too.
recommended rebooting your network once in a while, esepcially if you see speed of printing or scanning slowing down.  Do this by unplugging printer and any device connected into the router.  Unplug the router from power and signal.  Plug it back in but add each peripheral in one at a time.  Plug printer back in to power.  You should see an increase to the speed

How to Fix Error E04 and 1687 in Canon MX Series Printers

Error Code: 1687/E04


The FINE cartridge is not installed properly.


1.      Retract the output tray extension and the paper output tray, open the cover, and then remove the FINE cartridges.
2.      Then re-install the FINE cartridges, push the FINE cartridge until it clicks into place.
3.      Close the cover. 

   If the above solution has not resolved your error, please contact Canon authorised service 855-517-2433.

Replace Cartridge MX432

When you need to replace a FINE cartridge, follow the procedure below.

Handling FINE cartridge -

Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.

Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog.
Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.


If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities.
Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.
Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.
1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).
2. Open the paper output cover (E).

When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.CAUTION

Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.


The head cover will open automatically after you open the paper output cover. If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again. Trying to force open the head cover with your hand may cause the machine to malfunction.
Do not touch the metallic parts or other parts inside the machine.
If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.
3. Remove the empty FINE cartridge.

(1) Push down the ink cartridge lock lever until it clicks.

(2) Remove the FINE cartridge.


Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.
4. Prepare a new FINE cartridge.

(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently


If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.
5. Install the FINE cartridge.
(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.


Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.
(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.

The FINE cartridge is locked into place when the ink cartridge lock lever clicks.

How to Fix Error 1304 in Canon MX Printers

1304 - Orange light blinking 3 times


A paper jam has occurred in the under tray at the front of the machine.


1.      Remove the jammed paper from the under tray.
2.      Press the [Resume/Cancel] button on the device.

Note - This error is detected at the start of printing or during printing.
If the above solution has not resolved your error, please contact Canon authorised service Call +1-855-517-2433.