Canon product cannot be added to Canon iMAGE GATEWAY

Canon iMAGE GATEWAY

Log into Canon CiG using Solution Menu Ver. 1.3.0 as a user who has already registered his/her product to CiG and confirm the Solution Menu version.

To confirm the version of Solution Menu, move the mouse to the title bar of Canon Solution Menu, and the current version will be displayed as popup.

Enter the login name and the password in the Member Login window.

Click 'OK' without selecting Remember login information (default setting) to log into CiG.

Click 'Register product'.

After the "processing" dialog displayed in processing is displayed, as the following error message is displayed, the product cannot be registered.

When the product cannot be registered after the above error message is displayed, perform either of the following actions to solve the problem:

1. When logging into CiG in step 3, select Remember login information, then log into CiG.
2. Download and install Solution Menu Ver. 1.3.1 from the download site first. Then, log into CiG and add the product.